This page (together with the documents referred to on it) tells you the terms and conditions on which we supply our Top Up Card Service listed on our website (http://www.alpha-taxi.co.uk) to you. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site. You should understand that by ordering any of our services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our site.

1. INFORMATION ABOUT US

1.1 We operate the website www.alpha-taxi.co.uk. We are Alpha Taxi Rentals Limited t/a Alpha Taxi, a company registered in England and Wales under company number 07054103 and with our registered office at 6 Childwall Fiveways, Childwall, Liverpool, L15 6YB. Our main trading address is 6 Childwall Fiveways, Liverpool, L15 6YC.

1.2 We provide a Top-Up Card service where you can register for a pre-paid account to use our Services (referred to in our main Terms and Conditions (http://www.alpha-taxi.co.uk/terms-and-conditions.html)). You can top up your account card by paying online. These terms cover the Alpha Taxi Top-up Card.

2. SERVICE AVAILABILITY

2.1 Our site is only intended for use by people resident in England. We do not accept orders from individuals outside England.

3. YOUR STATUS

By placing an order through our site, you confirm that:

(a) you are legally capable of entering into binding contracts; and

(b) you are at least 18 years old;

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 After placing an order for a Top-Up Card, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

5. PURCHASE, RECEIPT AND ACTIVATION OF CARDS

5.1 We will issue your Card to you on the basis of the information that you have provided. You agree to provide accurate personal information and to tell us of any changes as soon as possible so that our records remain correct. You should update any changes to your personal information by visiting the Website or calling Customer Services.

5.2 Your Card will be posted to your registration address, and will be loaded with any initial value that you credited to your Card when you applied for it. You should receive your Card within 10 business days of your application.

5.3 When you receive your Card, you must sign it immediately, and then call Customer Services to activate it. When you call Customer Services you will need to select the "Card Activation" option from the menu. You will then be asked to quote your Card Number and the activation code which you will find on the letter that came with your Card. You will also be requested to provide us with some details to confirm your identity.

6. USE OF CARDS

6.1 Your Card is a prepaid card, which means that the Card's Available Balance will be reduced by the full amount of each Transaction and authorisation, plus any taxes and charges that are applicable

6.2 Your Card can be used to pay in full or in part for Alpha Taxis taxi Services only. No other use is authorised.

6.3 You can check your balance for free by visiting the Website. You can also check your balance by calling Customer Services.

6.4 THE AVAILABLE BALANCE ON YOUR ACCOUNT WILL NOT EARN ANY INTEREST.

6.5 We may request you to surrender the Card at anytime for a valid reason in accordance with these terms and conditions. Where we do so, we will give you back your e-money in accordance with paragraph 8 of these terms and conditions.

6.6 We reserve the right to request proof of age at any time. Failure to provide proof of age may also result in the account being suspended.

7. TOP UP OF YOUR CARD

7.1 You can top up your Card online using a debit or a credit card to a maximum value of £500 per day (min £10.00). Only one debit or credit card can be used to top-up your Account. You must have registered your debit or credit card with us to use this service. If you change details of your debit or credit card we may ask for additional time to approve your top up. The address of the debit or credit cardholder must match the address given when your Top up Card was purchased. It may take up to 2 business days for funds to be available on your Card.

7.2 We reserve the right to suspend or terminate the right to top up your Card at anytime without notice.

8. REDEMPTION

8.1 If you would like to terminate your Card and redeem any unused funds, you may do so as long as:

8.1.1 the Available Balance is greater than the Pounds Sterling equivalent of £10.00; and

8.1.2 we believe you have not acted fraudulently; and

8.1.3 we are not prohibited from doing so by any applicable law, regulation, court order or instruction or guidance of a competent regulatory authority or agency.

8.2 You can obtain redemption of any unused funds by contacting Customer Services. We may charge a redemption fee of £5.00 plus 1% of the Available Balance, or the total Available Balance if lower than the said redemption fee. The redemption amount can be redeemed by cheque or postal order.

8.3 Please note that our procedures may require us to carry out various checks reasonably required to prevent fraudulent use of your Card before we can process your redemption request.

9. LOST, STOLEN OR DAMAGED CARDS

9.1 In the event of loss, theft, fraud or any other risk of an unauthorised use of your Card, or if your Card is damaged or malfunctions, you must immediately contact Customer Services. You will be asked to provide us with your Card Number and some identifying details. You will be liable for any unauthorised Transactions that take place prior to you notifying us and these will reduce your Available Balance. If there is an Available Balance remaining on your Card, we will replace your Card and transfer the last Available Balance onto it. Alternatively, your Available Balance can be redeemed to you, unless we have any reason to believe that the notified incident has been caused by your breach of this Agreement, gross negligence or if it raises reasonable suspicion of fraudulent or improper conduct. If we replace the Card, the Card should be delivered to your home address.

10. OUR STATUS

10.1 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. If you would like information about your legal rights you should contact your local trading standards or citizens advice bureau. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller.

11. CONSUMER RIGHTS

11.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Top-Up Card. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy, less any amount used (set out in clause 15 below).

11.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

11.3 You will not have any right to cancel a Contract for the supply of any of the following Products:

11.4 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.

12. AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within [30 days OR a reasonable time] of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

13. RISK AND TITLE

13.1 The Top-Up Card will be your responsibility from the time of delivery.

13.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

14. PRICE AND PAYMENT

14.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.

14.2 Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

14.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

14.4 It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Service to you. If a Service's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

14.5 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Services to you at the incorrect (lower) price.

14.6 Payment for all Products must be by credit or debit card. We accept payment with [PayPal]. We will not charge your credit or debit card until we dispatch your order.

15. OUR REFUNDS POLICY

15.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 11.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges less any used credit.. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you have notified us in accordance with clause 28 that you do not agree to a change in these terms and conditions or in any of our policies,

15.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

16. WARRANTY

We warrant to you that any Service purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

17. OUR LIABILITY

17.1 Subject to clause 17.2, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories

(a) loss of income or revenue;

(b) loss of business;

(c) loss of profits;

(d) loss of anticipated savings; or

(e) waste of management or office time.

However, this clause 17.1 will not prevent claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (e) inclusive of this clause 17.1.

17.2 Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

(d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

18. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

19. NOTICES

All notices given by you to us must be given to at [ This e-mail address is being protected from spambots. You need JavaScript enabled to view it ]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 18 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

20. TRANSFER OF RIGHTS AND OBLIGATIONS

20.1 The contract between you and us is binding on you and us and on our respective successors and assignees.

20.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

20.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

21. DISPUTES

21.1 If you have a reason to believe that any of the Transactions for which your Card was used are unauthorised or has been posted to your Account in error, you may ask us to investigate the Transaction by contacting Customer Services within 14 days of the date of the relevant Transaction.

21.2 If the disputed Transaction is investigated and found to be incorrect the value of the Transaction will be refunded to your Account. Until our investigation is complete the disputed amount will be unavailable to spend. It may later be deducted from your Account if we receive information that proves that the Transaction was genuine. In this event we will charge you a £10 administration fee.

21.3 We reserve the right not to refund sums to you if we believe that you have not acted in accordance with this Agreement.

22. TERMINATION OR SUSPENSION

22.1 We can terminate this Agreement at any time:

22.1.1 if we give you 30 days' notice and refund the Available Balance to you; or

22.1.2 with immediate effect if you have breached this Agreement, or if we have reason to believe that you have used, or intend to use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes or if we can no longer process your Transactions due to the actions of third parties.

22.2 We can suspend your Card at any time with immediate effect (and until your default has been remedied or the Agreement terminated) if:

22.2.1 we discover that any of the information that you provided to us when you applied for your Card was incorrect; or

22.2.2 a Transaction has been declined because of a lack of Available Balance; or

22.2.3 you have breached this Agreement or we have reason to believe that you have used, or intend to use the Card in a grossly negligent manner or for fraudulent or other unlawful purposes or if we cannot process your Transactions due to the actions of third parties.

22.3 You can terminate this Agreement at any time following the Cancellation Period by contacting Customer Services.

23. INFORMATION PROVIDED BY YOU

23.1 You may provide us with personal data from time to time in connection with your Card. Some personal data will be necessary for us to provide you with the Card and services under this Agreement. You must notify us immediately of any change of name and address by contacting Customer Services.

23.2 We and our affiliates are committed to maintaining your personal data in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Except as required by law, or in accordance with these terms and conditions, your personal information will not be passed to anyone without your permission. To comply with Anti-Money Laundering Regulations, we are required to request evidence of identity from you and may use an ID verification agency or credit reference agency (whose names and addresses will be provided to you on request) both prior to and following issue of your Card for this purpose and who will record that an entry has been made.

23.3 You have a right to inspect the personal data we hold about you however we will ask you to pay an Inspection Fee of £10 to cover our costs. For further information please contact Customer Services.

23.4 If we discover that the information we hold about you is incorrect, we may have to suspend or cancel your Card until we can establish the correct information, in order to protect us both.

24. COMPLAINTS PROCEDURE

24.1 Complaints regarding any element of the service provided by us should be sent in writing or by email to Customer Services.

24.2 All complaints will be subject to our Complaints Procedure. We will provide you with a copy of our Complaints Procedure upon request and, if we receive a complaint from you, a copy of our Complaints Procedure will automatically be posted to you.

25. WAIVER

25.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

25.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

25.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 19 above.

26. SEVERABILITY

If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

27. ENTIRE AGREEMENT

27.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

27.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

27.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

27.4 Nothing in this clause limits or excludes any liability for fraud.

27.5 Nothing in this Contract affects your statutory rights when contracting as a Consumer.

28. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

28.1 We have the right to revise and amend these terms and conditions from time to time.

28.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

29. LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

30. THIRD PARTY RIGHTS

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.